Privacy Policy

Trueshield.AI (A product owned, managed, and maintained by Lenditt Innovations and Technologies Private Limited)

Lenditt Innovations and Technologies Private Limited ("Lenditt", "we", "us", "our") is sensitive to privacy issues on the Internet. Therefore, it is important for you to understand how the information we receive from you online is handled.

At Lenditt Innovations and Technologies Private Limited, we respect your privacy and recognize the need to protect your personally identifiable information (i.e., any data by which you can be identified, such as your name, address, telephone number, etc.) ("Personal Information") that you share with us. We want to assure you that we adhere to appropriate standards to safeguard your privacy while using our website, application, and related services offered under Trueshield.AI ("Platform").

This Privacy Policy explains how we collect, use, process, store, share, and safeguard your data when you use our services under Trueshield.AI.

1. Scope and Applicability

This Privacy Policy applies to all users ("User", "you") accessing or using Trueshield.AI, including but not limited to website visitors, customers, and organizations submitting documents for OCR, analysis, or related services. It governs data collected through the Platform, our website, mobile interfaces, support interactions, and any integrations or APIs used with our product.

2. Information We Collect

2.1 Personal Information: When Users use our services, Users may provide personal information of relevant parties such as name, contact information, identification details, account credentials and other personal details appearing in documents shared with us to process and analyse the documents submitted.

2.2 Technical Information: We may collect technical information such as IP addresses, device identifiers, operating system, browser type, session logs and usage data/ analytics in connection with Users using or interacting with our services.

2.3 Document Data: Documents uploaded by the User may contain sensitive, confidential, or personally identifiable information.

2.4 Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance the functionality of our website and services.

3. Purpose and Legal Basis for Processing

We process User data for the following purposes:

3.1 Service Delivery: OCR extraction, text analysis, document processing, and providing Trueshield.AI's functionalities. All documents collected are processed strictly for delivery of services.

3.2 Service Improvement: Internal testing, error resolution, performance enhancement, and improving AI models (using anonymized or aggregated data only).

3.3 Compliance: Meeting legal, regulatory, compliance and security obligations.

3.4 Communication: Providing updates, support responses, or service-related notifications.

Where applicable, processing is based on User consent, Contractual necessity to provide services requested, Legitimate interests in improving and securing the Platform, Legal obligations under applicable laws.

4. How We Use Users Data?

4.1. Extraction and Analysis: The documents submitted by the User will be used solely for OCR and analysis purposes. The text and data extracted from these documents will be processed by Trueshield.AI (Lenditt's) models or trusted third-party models, but personal information will not be shared, used or sold to third parties for unrelated purposes without the relevant parties' consent, except as required by law.

4.2. Data Retention: We retain data only for as long as necessary for the purposes of providing the service and complying with legal obligations. All data that is stored will be encrypted and kept for no more than 45 days. After which it is deleted or irreversibly anonymized. If laws require longer retention (e.g., audit or compliance obligations), we will retain only what is necessary.

5. Data Sharing

5.1 Service Providers: We may share User data with trusted third-party vendors (e.g., hosting providers, analytics, OCR engines) strictly on a need-to-know basis for service operation. All such vendors are bound by confidentiality and data-protection obligations.

5.2 Legal and Regulatory Authorities: Data may be shared with government authorities or law-enforcement agencies if required by a court order, legal obligation, or valid regulatory request.

5.3 No Sale of Personal Information: We do not sell User data to any third parties for marketing or commercial purposes.

6. Cross-Border Data Transfers

Certain third-party processors or cloud services engaged by us may be located outside India. In such cases, transfers will occur only under adequate protections consistent with applicable data-protection laws.

7. Data Security

We take the security of Users data seriously and implement appropriate administrative, physical, and technical safeguards to protect it. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Lenditt is not responsible for any data breaches or leaks that occur on the vendor's or users servers or systems outside our control.

8. Linked Websites

Our website may contain links to third-party websites, such as affiliates and software providers. We are not responsible for the content or the privacy practices of these external sites. This Privacy Policy does not govern the data collection practices of those websites.

9.

We advise you to review the privacy policies of these linked websites before submitting or sharing any personal information.

• Users Rights
• Subject to applicable laws, User have the right to: Request access to the data we hold that was provided to us by the User.
• Request corrections or updates to the data we received from the User.
• Request deletion of the data we received from the User, subject to our retention obligations.
• Withdraw consent where processing is based on consent (withdrawal does not affect prior lawful processing).
• Seek clarification regarding our data-processing practices.

We may require identity verification before responding to such requests.

10. Children's Data

Trueshield.AI is not intended for minors (persons under 18). We do not knowingly collect data from children. If any such data is identified, it will be deleted.

11. Use of Cookies

Cookies are small data files that are stored on your device when you visit our Platform. These cookies help us recognize your browser and enhance the overall user experience. We do not store any personal or identifiable information in cookies. You may choose to disable or decline cookies through your browser settings; however, doing so may affect certain functionalities or services on our Platform.

12. Consent

By submitting the documents or using the Platform, the User consent to our collection, processing, retention, and use of personal information as described in this Privacy Policy. Where required under law, we will obtain explicit consent.

13. Grievance Redressal / Contact Information

For any queries, complaints, concerns, or to exercise User rights, the User may contact:

Grievance Officer: Mr. Aatish Pittalwar
Lenditt Innovations and Technologies Private Limited
Email: aatish@lenditt.com
Address: 5th Floor, House 14, Times Corporate Park, Opp. Copper Stone Flats, Thaltej, Ahmedabad, Gujarat, India, 380059
Working Hours: Monday - Saturday, 10 AM to 7 PM IST

Changes to the Privacy Policy

Lenditt reserves the right to update or modify this Privacy Policy at any time. Any changes will be updated on our Platform, and the updated Privacy Policy will be effective immediately after the updation.