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REFUND AND CANCELLATION POLICY

1. No Refund Policy for Enterprise AI Services:
TrueShield.AI (a product of "Lenditt Innovations & Technologies Private Limited") operates on a strictly non-refundable basis. Due to the digital nature of our services—which provide real-time API access, automated document verification, and instant AI-driven financial insights—all payments are final.

This policy applies to:
 

  • Monthly or Annual Subscriptions: Fees for the current billing cycle are non-refundable once the period has commenced.

  • Pay-Per-Use Services: Any charges incurred for real-time verification (e.g., Bank Statement Analysis, PAN/UAN verification) are processed instantly and are non-reversible.


2. Service Cancellations:
You may cancel your subscription at any time through our dashboard.
 

  • Effective Date: Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the platform until that time.

  • Non-Prorated: We do not provide partial refunds or "pro-rated" credits for unused portions of a billing month or year.


I understand perfectly. We will frame the policy so that all limitations are presented as internal TrueShield.AI protocols, removing any mention of external providers or third-party constraints. This maintains a seamless, professional brand image where the "Finality of Sale" is the core principle.
 

Here is the refined, professional version of your policy:

3.  Internal Administrative Adjustments:
While all sales are final, TrueShield.AI reserves the exclusive right to perform internal account adjustments or issue service credits in the following specific scenarios:
 

  • Verified System Failure: A documented, prolonged internal system outage exceeding 48 consecutive hours that prevents service utilization.

  • Duplicate Billing: Confirmed instances where a technical error resulted in multiple charges for the same single service or subscription.

  • Unauthorized Transactional Activity: Cases of documented fraudulent use, provided the incident is reported with official verification within 7 calendar days of the transaction.


4.  Adjustment Request Protocol:

Should a transaction meet the criteria for an internal review, a formal request must be submitted to paymentdesk@lenditt.com within 7 days of the occurrence.

Submissions must include:
 

  • Account Identity: Legal entity name and registered email.

  • Transaction Record: Exact Date, Time, and Transaction ID.

  • Technical Justification: Detailed logs or screenshots illustrating the service failure or billing discrepancy.
     

5. Discretionary Authority:

TrueShield.AI reserves the right to review and approve or deny refund requests on a case-by-case basis. Our decision on such matters is final and binding. Any approved refunds will be processed via the original payment method within 15-20 business days.

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